Frequently Asked Questions

 

1. How long does shipping take?

All orders are shipped within the United States and typically arrive in 4–6 business days.

2. How can I track my order?

Once your order ships, you’ll receive tracking information via email. Tracking updates are provided as soon as possible. You can also check the status of your order anytime on our Track Your Order page.

3. Do you ship internationally?

Currently, Pavlando only ships within the United States.

4. What if my package is damaged or missing?

If your order arrives damaged, or if your package is lost, please contact us immediately at info@pavlando.com. Include your order number and any photos if applicable, and we’ll help resolve the issue quickly.

5. Are there any shipping restrictions?

Yes, we do not ship to Hawaii, Puerto Rico, or Alaska.

6. Do you offer express shipping?

At the moment, we only offer standard shipping. All orders ship free of charge.

7. What payment methods do you accept?

At Pavlando, we accept all major credit cards, PayPal, and other secure payment options. All payment methods will be available during the checkout process.

8. How can I contact Pavlando for other questions?

You can reach us anytime at info@pavlando.com. We’re happy to help with any questions about products, orders, or our policies.